You can delete your Sekkara account at any time, in the app or by email. Deletion is not final right away. For 30 days after the account is deleted, you can restore it in the Sekkara app, and everything in it comes back. For how we handle your data, see our Privacy Policy. The same recovery window is described in our Terms of Service.

Method 1 — In the app (recommended)

The fastest way to delete your account is directly in the Sekkara app. This is the primary, app-store-required path for account deletion:

Open the Sekkara app on your device.
Go to Settings (or Account).
Select Delete account.
Review the information shown about the 30-day recovery window, then confirm.

Once confirmed, your account is deleted. For the next 30 days you can still restore it in the app, as described below.

Method 2 — By email

If you cannot access the app, you can request deletion by email:

Email privacy@sekkara.io from the contact details associated with your account, with the subject “Delete my account”.
We will verify your identity (for example, by confirming the phone number registered to your account) before processing the request, to protect your account from unauthorised deletion.
Once your identity is verified, we delete the account and confirm by email. The 30-day recovery window starts from that deletion.

Restoring within 30 days

For 30 days after your account is deleted, you can restore it in the Sekkara app. Restoring brings the account back in full. That includes:

Your profile and contact details;
Your preferences;
Your Points balance;
Your activated Coupons;
The rest of the data in the account.

If you do not restore the account within 30 days, the deletion becomes final. Unredeemed Points and activated Coupons are then forfeited without compensation. Other personal data is deleted or anonymised on the schedule below.

What is deleted

If you do not restore your account within 30 days, the deletion becomes final. Unredeemed Points and activated Coupons are forfeited without compensation. We then delete or anonymise the rest of your personal data on the schedule in What is retained & why.

What is retained & why

After the deletion becomes final, we still keep certain records:

Account and profile data are kept for 6 months after the deletion becomes final, then deleted or anonymised.
Coupon, points, and transaction records are kept for 12 months for documentation and dispute resolution. For Merchants, this also includes subscription and billing records.
Financial and transaction records needed for legal, tax, accounting, audit, and fraud-prevention purposes are retained for as long as applicable law requires, and are anonymised or aggregated where possible.
Unredeemed Points and activated Coupons are forfeited when the deletion becomes final. Because Points are not legal tender, are non-transferable, and are not redeemable for cash, anything still unused after the 30-day window is cancelled and cannot be recovered.

Contact

If you have any questions about deleting your account or data, contact our privacy team at privacy@sekkara.io, or write to us at:

Sekkara
Damascus, Syria