Help centre

How can we help you?

Browse the FAQs below, or reach out directly — we're here to help.

Email support

For account, billing, and general questions.

We aim to respond within 1 business day.

Request permanent deletion of your account and data.

FAQ

Can't find what you're looking for? Email us and we'll get back to you.

How do I earn points?

Open the Sekkara app at checkout and show your QR code. Our partner merchant scans it, and points are added to your wallet. You can earn at every Sekkara partner.
How do I redeem my points?

Redeeming happens at checkout. Show your QR code and our partner merchant scans it. How many points they accept, and what discount you get, is up to that merchant and the offer they have.
Do my points expire?

Yes. Unused points expire 90 days after they are earned.
Is the consumer app free?

Yes. Shoppers do not pay a subscription or fee to earn or redeem points.
Can I transfer points or cash them out?

No. Points are not cash, have no cash value, and cannot be sold, transferred, or moved to another account.
Who can use Sekkara?

You must live in Syria and be at least 16. Each phone number can be linked to only one account.
I lost my phone or changed my number — how do I recover my account?

If you still have that number, sign in with the one-time code sent to it. A new number means a new account — we cannot move the old one.
How do I delete my account?

In the Sekkara app only: Settings (or Account) → Delete account. For 30 days you can restore it in the app and everything comes back. After that, deletion is final.
How do merchants join Sekkara?

Merchants sign up at merchant.sekkara.io. Once approved, you get a merchant account to run your loyalty program. See For Business for plans and how to get started.